Support
Monthly Maintenance Plans
Your investment in a website doesn’t stop the minute it’s live. It requires constant upkeep to stay fresh and malware free. We want you to get the most out of your site, which is why any theme crafted by Made to Thrive is available for full maintenance and support services. While not required, we strongly encourage our clients to sign up for the plan below that best suits their needs.
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Level 1
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Level 2
$100 monthly
or
$1100 billed annually
(1 month free)
Includes:
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01
Weekly WordPress core updates
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02
Weekly WordPress plugin updates
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03
Daily secure off-site backups
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04
Daily security and malware scan
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05
Daily uptime monitoring
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06
Monthly maintenance report
PLUS:-
07
Monthly site speed optimization
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08
Retainer for up to 1 hour of non-urgent support work per month (valued at $120)
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Level 3
$150 monthly
or
$1500 billed annually
(2 months free)
Includes:
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01
Weekly WordPress core updates
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02
Weekly WordPress plugin updates
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03
Daily secure off-site backups
-
04
Daily security and malware scan
-
05
Daily uptime monitoring
-
06
Monthly maintenance report
PLUS:-
07
Monthly site speed optimization
-
08
Retainer for up to 2 hours of non-urgent support work per month (valued at $240)
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Frequently Asked Questions
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What are your support/revision rates?For non-urgent support/revision work, we bill in 15 minute increments at the rate of $120/hour and offer weekly availability. For work estimated at over 2 hours, we require a 50% deposit to be placed upfront to hold the booking.
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Do you offer urgent and off-hours support?Yes, of course! If you need urgent assistance, email us at urgent@madetothrive.com and someone from our team will be immediately notified to assist. For urgent and off-hours support/revision work, we bill in 15 minute increments at our urgent rate of $200/hour.
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How do I request support/revisions?Shoot a detailed email to our support tech Sam at support@madetothrive.com. From there, she’ll respond to answer any questions, give you a support time estimate, and get you scheduled.
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Do you offer support/revisions to sites not coded by Made to Thrive?Unfortunately, no. Since every developer codes differently, it can be incredibly tasking to troubleshoot problems in an unknown theme. If your site is in need of desperate repair, we’d love to provide you with a quote to recode your current site with a fresh custom theme that will resolve your current site issues.
