Client Support & Site Care
Because a great website deserves great ongoing support.
Your website needs ongoing attention long after it launches. Our WordPress support and site care services cover everything from routine maintenance and technical troubleshooting to website updates, refinements, and continued guidance, helping keep your site secure, performing well, and evolving alongside your business.
Ongoing support that meets you where you’re at.
Whether you need occasional help or ongoing hands-on care, our clients have access to different levels of support based on what their website needs.
Basic Client Support
Every site we launch includes continued access to our support team for questions, troubleshooting, site updates, and technical needs as they arise. There’s no ongoing plan required, so clients can simply reach out when they need us and are billed based on the support time used.
Routine Care Plan
Our Routine Care Plan covers the essential ongoing WordPress maintenance needed to keep your website running smoothly behind the scenes. It includes weekly WordPress core and plugin updates, uptime monitoring, daily malware scans, domain expiration monitoring, routine DNS assistance for third-party integrations, and monthly reporting. You’ll also receive ongoing updates and support for your custom Made to Thrive features and plugins, plus an annual strategy call.
Premium Care Plan
Our Premium Care Plan includes everything in our Routine Care Plan, with additional hands-on development time, priority support, and more advanced website care. You’ll receive 2 prepaid development hours each month for website improvements, troubleshooting, and technical support, along with PHP and theme updates, website activity logging, and access to eligible premium Made to Thrive features and plugins. It also includes a strategy call every 6 months to help plan for your website’s continued growth.
Your website is an investment. Let’s keep it protected.
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WordPress Core & Plugin Updates -
Website Uptime Monitoring -
Exclusive MTT Plugins & Features -
Performance & Accessibility Support -
Routine Maintenance & Security Monitoring -
Priority Technical Support & Assistance
Ready for ongoing site care?
Keep your website protected and performing at its best with ongoing support from the team who built it. With the right care plan in place, you can focus on your business while we take care of your site.
Sign Up for a Care Plan
Frequently Asked Questions
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What’s the difference between the Routine and Premium Care Plans?
Our Routine Care Plan covers the essential ongoing maintenance we recommend for every WordPress site, including weekly WordPress core and plugin updates, uptime monitoring, daily malware scans, domain expiration monitoring, routine DNS assistance for third-party integrations, and monthly reporting. It also includes updates and support for your custom Made to Thrive features and plugins, plus an annual strategy and roadmap call.
Our Premium Care Plan includes everything in Routine, plus 2 prepaid development hours each month for website updates, improvements, troubleshooting, and technical support. Premium clients also receive priority support, PHP and theme updates, website activity logging, access to eligible premium Made to Thrive features and plugins, and a strategy and roadmap call every 6 months.
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Which care plan is right for me?
Routine is a great fit if you want our team to handle your website’s essential maintenance, updates, and monitoring without needing ongoing development work.
Premium is designed for clients who want more hands-on support as their website grows. With 2 prepaid development hours each month, priority scheduling, and access to additional features and tools, it’s a great fit for websites that need regular improvements, troubleshooting, or technical adjustments.
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How much do your Monthly Care Plans cost?
Our Routine Care Plan is $89/month, and our Premium Care Plan is $349/month. Both plans are available with monthly billing or at a slightly discounted annual rate when paid upfront.
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What is the process for making support requests?
You can reach our support team anytime at support@madetothrive.com with details about what you need. We’ll review your request, let you know if we need any additional information, and determine the best way to handle the work based on the scope.
For larger requests, we may recommend dedicated project time rather than hourly support so we can give the work the time and attention it needs.
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How are hourly rates calculated & billed for support tasks?
For support tasks requiring less than 3 hours, we bill in 15-minute increments at our current hourly rate of $180. At the end of the month, you’ll receive one consolidated invoice for the total support time used. If your total support time is less than 15 minutes for the month, no invoice will be sent.
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Do you offer half-day or full-day rates for more substantial support tasks?
Yes. For larger requests that require more dedicated development time, we offer a half-day rate of $500 for up to 3 hours of focused support and a full-day rate of $1,000 for up to 6 hours.These options are a good fit for more substantial updates, refinements, or groups of tasks that are better handled together rather than through smaller hourly support requests.
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Do you provide support services for sites that were not originally created by your team?
No, our ongoing support, maintenance, and care plans are reserved for websites developed by Made to Thrive, since every development team approaches theme structure, code, and functionality differently. This allows our team to confidently support the websites we know and maintain the level of quality our clients expect.