Made to Thrive

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Client Support

Your investment in a beautiful site doesn’t stop the minute it’s live. It’s constant. We want you to get the most out of your site, which is why any theme crafted by Made to Thrive is available for full maintenance and support services.

We recommend all clients choose one of our Monthly Maintenance Plans. It’s our way to guarantee that your site stays in shape: backed up, up-to-date, and malware-free. This step is crucial to getting the most out of our collaboration!

  •  
    What are your support/revision rates?

    For non-urgent support/revision work, we bill in 15 minute increments at the rate of $120/hour and offer weekly availability. Note: For work estimated at over 2 hours, we require a 50% deposit to be placed upfront to hold the booking.

  •  
    How do I request support/revisions?

    Easy! Shoot an email to our main support tech Sam at support@madetothrive.com. From there, she’ll respond to answer any questions, give you a support time estimate, and get you scheduled.

  •  
    Do you offer urgent and off-hours support?

    Yes, of course! If you need urgent assistance during our off hours (after 3pm PST weekdays, and anytime on weekends or holidays), email us at urgent@madetothrive.com and someone from our team will be immediately notified to assist.

    Note: For urgent and off-hours support/revision work, we bill in 15 minute increments at our urgent rate of $200/hour.

  •  
    Do you offer support/revisions to sites not coded by MTT?

    Unfortunately, no. Since every developer codes differently, it can be incredibly tasking to troubleshoot problems in an unknown theme. What we can do is recode your current site with a fresh Custom Theme that will resolve your current site issues.

Monthly Maintenance Plans

  • Level 1

    $50 per month

    or $550 billed annually (1 month free)

    • Weekly WordPress core updates
    • Weekly WordPress plugin updates
    • Daily secure off-site backups
    • Daily security and malware scan
    • Daily uptime monitoring
    • Monthly maintenance report

  • Level 2

    $100 per month

    or $1100 billed annually (1 month free)

    • Weekly WordPress core updates
    • Weekly WordPress plugin updates
    • Daily secure off-site backups
    • Daily security and malware scan
    • Daily uptime monitoring
    • Monthly maintenance report
    PLUS:
    • Monthly site speed report & optimization 
    • Priority support request scheduling 
    • Retainer for up to 1 hour of non-urgent support/revision work per month (valued at $120)

  • Level 3

    $150 per month

    or $1500 billed annually (2 months free)

    • Weekly WordPress core updates
    • Weekly WordPress plugin updates
    • Daily secure off-site backups
    • Daily security and malware scan
    • Daily uptime monitoring
    • Monthly maintenance report
    PLUS:
    • Monthly site speed report & optimization 
    • Priority support request scheduling 
    • Retainer for up to 2 hours of non-urgent support/revision work per month (valued at $240)

Client Support